저   자 |  조지현(삼성전자 경영혁신팀), 장중순(아주대학교 산업정보시스템공학부)
발표자 |  장중순
회   차 |  제12회 사이버학술대회
 
초록

In this research, first, the effect of Six Sigma activities and corporate performance will be checked based on case studies involving companies adopting Six Sigma and, secondly, the Six Sigma training effectiveness, Customer Satisfaction and Financial Performance, etc, will be evaluated to find out how related to Six Sigma Implementation. Finally, Six Sigma’s Implementation Categories will be analyzed.
The method used in this research was to select the research model and research hypothesis based on theoretical studies and the interesting aspects of the recent Six Sigma, along with case studies and research based on actual proof.
Case studies and research based on actual proof showed that among 11 companies analyzed, a total of 11 companies obtained good results, and KIs were found to be factors of their success.

Keywords : Implementation Categories, KIs, Customer Satisfaction

참고문헌

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6시그마_추진과_경영성과C4_2.pdf